Shipping & Returns

Transport and Handling Costs

  • as specified per item, transport rates are not negotiable.
  • Transport is based on weight of the product. Our shopping cart automatically calculates weight of goods then charges transport accordingly.

Note: All orders will be marked with AUTHORITY TO LEAVE


Delivery / transport details

  • All orders are shipped via courier.
  • We do our best to ensure all orders are shipped next working day.
  • You should allow on average 7 – 10 working days to receive goods dependant on what state you are in.
  • Pac Food Pty Ltd is not responisble for any item damage once the order has been shipped from our premises.
  • We package our products as best as possible before shipping to reduce the event of damage in transit.
  • Packaging damage is not included in the warranty for any products.

General conditions of refund or exchange

  • Bags can be returned if you have not opened the carton.
  • Returned or exchanged items incur a 20% restocking fee.
  • Refund is available within 7 days of receiving goods.
  • Transport / handling costs are not refundable.
  • Goods are to be returned at the expense of customer.
  • Goods are to be returned in original packaging and in AS NEW condition.
  • Copy of Receipt to be included.
  • If Payment is made via PayPal an administration fee of 2.5% will be held back on all refunds.
  • We will charge $10 administration fee for any cancelled orders